Frequently Asked Questions
Last updated: February 2026
Clear answers about the platform, AI insights, privacy, billing, and data protection.
Platform
What is Enhanced Genetics AI?
Enhanced Genetics AI is an AI-powered health insights platform that helps users better understand laboratory results and biomarker trends over time. It transforms lab data into plain-language explanations, structured summaries, and trend comparisons.
Is Enhanced Genetics AI a medical provider?
No. Enhanced Genetics AI is not a medical provider and does not diagnose, treat, prescribe, or provide medical advice. Outputs are informational summaries only.
Who is the platform designed for?
Individuals who track lab results and want clarity, including athletes, health-conscious users, and anyone monitoring biomarkers over time.
Labs
How do I add lab results?
You can securely upload supported lab documents through your account dashboard. The platform generates structured summaries and trend views from the data you provide.
Does the platform integrate directly with labs?
We support secure ingestion methods and are expanding integration capabilities over time.
AI
How does the AI generate insights?
The AI analyzes submitted lab values, identifies trends across historical results, and generates structured summaries intended for educational purposes.
Can the AI be wrong?
Yes. AI outputs depend on data quality and context. Results may be incomplete or inaccurate.
Is there safety guidance for AI outputs?
Yes. We publish safety guardrails and responsible-use guidance.
Security & Privacy
Is my health data secure?
We apply safeguards designed to protect sensitive data, including encryption and access controls.
Do you sell my personal information?
No. We do not sell or rent personal information.
Can I delete my account?
You may request account deletion, subject to applicable legal and retention requirements.
Billing
How are payments processed?
Subscriptions are processed securely through Stripe. We do not store raw credit card numbers.
How do I cancel?
You may cancel through your account dashboard. Access continues until the end of the billing period.
Support
How do I contact support?
Use the website contact form or email support.
Support: info@enhancedgeneticsai.com