Privacy Policy

1) Information we collect

• Account information: name, email address, login identifiers, and account preferences.
• User content: lab documents and values you upload, and information you enter into the platform.
• Usage data: device and log information (e.g., IP address, browser type, timestamps) used for security and reliability.
• Support communications: messages you send to support.

2) How we use information

• Provide, operate, and maintain the platform.
• Generate informational summaries and trend views based on user-submitted data.
• Improve performance, reliability, and user experience.
• Protect the platform from fraud, abuse, and security risks.
• Communicate service updates and respond to support requests.

3) Payments (Stripe)

Subscriptions are processed through Stripe. We do not store raw payment card numbers on our servers. We may store limited billing identifiers (for example, customer or subscription IDs) to manage subscriptions and provide receipts.

For subscription terms, see Terms of Service.

4) Cookies and similar technologies

We may use cookies or similar technologies to support site functionality, security, and marketing measurement. You can typically control cookies through your browser settings.

5) How we share information

We may share information with:

• Service providers: vendors that help host, secure, operate, and support the platform.
• Legal and compliance: when required by law, or to enforce our terms and protect users.
• Business transfers: in connection with a merger, acquisition, or asset sale.

We do not sell or rent personal information.

6) Data retention

We keep information as long as necessary to provide the service and meet legal, security, and operational requirements. Retention may vary by data type and context.

7) Analytics & Tracking

We use analytics and session recording tools, including Microsoft Clarity, to better understand how users interact with our platform and to improve user experience.

8) Your choices

• Access and updates: you may update account details through your profile settings.
• Deletion requests: you may request deletion of your account and associated data, subject to legal and security requirements.
• Communications: you may manage certain notifications within account settings where available.

9) Security

We use safeguards designed to protect information. See Security & Compliance for an overview.

10) Contact

Privacy contact:  info@enhancedgeneticsai.com